Cancellations, Exchanges and Returns
Cancellations & Refunds:
You have the right to cancel any order within 14 days of receipt of item(s) according to the Consumer Rights Act 2015. This does not apply to perishable goods, personalised products and items that are unsuitable for return for health, safety or hygiene reasons if they are unsealed after delivery.
If any product you purchase from us is damaged or non-functioning, we will provide you with a repair, a replacement, or refund.
Babybumpa.com offers a 28-day return policy on all non-disposable items that have not been used. If you are not delighted with the products you purchased from us, simply send them back to us unused, in the original packaging, and with any security tags intact and in resealable condition (at your own cost and risk) and we will refund you after deducting the cost of delivery. Please do include your Name and order number in your request.
Conditions for refunds are:
- Item must reach us within 28 days of receipt
- Delivery costs to return the item will be deducted before refund
- We will make the refund to the original payment method used, eg. paypal, credit card, debit card
- The product must be unused and returned in original packaging
- The product and packaging must be in resealable condition
- We reserve the right to not reimburse for any used goods
- Cancellation and return of special order items and assembled furniture may be subject to a charge for us to re-stock